Sweet! Except they never did. So 72 hours later I called them.
"Yes, we looked it over and you can just bring the entire couch to the Portland Ikea and they will replace it for you."
The entire couch? It's a modular system, so I reiterated that it was just the back. We don't need an entire couch. Surely that's a waste of money.
"No, ma'am. You have to bring the entire couch. We can't do just one part of it."
Um. Okay. I asked what I had to bring with me. I like being prepared.
"Bring a photo ID and the couch. We have your receipt information on file. All you need is the ID and the couch."
Got it. So we rented a Budget pick up truck, took the cover back off the couch, disassembled it and hauled everything the Ikea. We told them the case number, who we talked to and that we were here to exchange the couch. They wanted the receipt. I'm sorry, what? I was told by both people I talked to that I didn't need by receipt. Then they said they weren't sure if they would exchange it. I was told over the phone that all I had to do was bring in the couch and it would be exchanged. The associate called her main manager down and they talked and hemmed and hawed a long time together. So there we were, sitting on the little benches in the waiting area like we were waiting to hear back if we had Mono or something. We may have driven this broken couch (in pieces) in the back of a rented truck to Ikea, only to have to drive it back home. I was about to go off. Luckily, the main manager ended up saying that she would allow the exchange like the people on the phone originally told us. They took our old couch, gave us a new one, and we were off. Trust me when I say, they are glad they took back the faulty couch. We are all glad.
Now for the happy part :) Our mattress! We had been sleeping on my full size bed that I'd had for years. It wasn't bad but it just wasn't quite enough room. Moving to the new house seemed like the perfect time to get a new, bigger bed. We bought our organic latex mattress from Cotton Cloud Futons which isn't just futons. We ended up getting a Queen Latex Green 6in firm. We are normally more medium density people but with latex we needed to go firmer than a regular mattress. If you know much about latex, you have two methods of production, the Dunlop and the Talalay. On the Cotton Cloud Website it goes into detail about the methods, but basically, the Dunlop is more dense and the Talalay is more airy. Ours is made using the Dunlop. Latex is awesome because it's supposedly naturally hypo-allergenic, dust mite & bed bug resistant. Also, it reduces pressure points because it molds to your body. We also got a 3 inch wool topper. We LOVE our bed. We also really liked the people at Cotton Cloud and would go back any time. Plus, they gave me a free pillow because I fell in love with it. Holla!
|Just the 6in latex mattress|
|With the wool topper added|
|Showing the height with the topper|
If you have any questions about mattress just ask. There are definitely some differences between latex and inner spring mattresses but it's nothing all that daunting, I promise.
Love you guys!